Apple acknowledged an inner-display problem affecting a small number of iPhone Duo units on October 26 and said customers experiencing it should contact AppleCare for a replacement.
Reuters reported the company's response, and The Verge published a statement supplied directly by Apple spokesperson Alex Kirschner. The response follows the foldable phone's October 23 launch.
Apple said most units are not susceptible and that affected devices tend to show the problem quickly. It did not provide a numerical count of affected phones or establish the cause of the failures.
Reports circulating online describe cracks and bright lines near the inner screen's hinge. Those individual reports do not establish a failure rate across the product's installed base.
The replacement offer is the confirmed development. The available accounts do not establish a universal defect, a completed explanation for the damage or a recall of every iPhone Duo.
Sources: https://www.reuters.com/business/media-telecom/apple-says-it-will-replace-iphone-duo-units-showing-screen-problems-2026-10-26/ https://www.theverge.com/tech/1018760/iphone-duo-crackgate-inside-screen-hinge-crack