Launch Catch-Up — Announced October 21, 2026
ServiceNow made its Arc enterprise AI agent generally available on October 21, describing software that can perform tasks across business workflows, email and productivity applications.
Arc operates under policies set through ServiceNow’s Super Intelligence Control Tower, with NVIDIA OpenShell enforcing restrictions while the agent runs, according to the company’s announcement.
Mac support was available at launch. Windows support was expected within weeks, a future schedule rather than confirmed availability for every customer.
ServiceNow said Arc is included with its EmployeeWorks Foundation, Advanced and Prime offerings. That description concerns existing product packages, rather than universal free access.
The companies also outlined future AI Passport integration. It is intended to convey an agent’s permissions to software and hardware enforcement systems, including NVIDIA BlueField processors. The release explicitly places that integration in a future release.
Claims about autonomous task completion, lower computing costs and security benefits come from ServiceNow. The announcement does not provide an independent evaluation of those outcomes.
Sources: ServiceNow, October 21: https://investor.servicenow.com/news/news-details/2026/ServiceNow-delivers-industry-first-personal-enterprise-agent-and-policy-enforcement-with-NVIDIA-extending-AI-governance-across-software-and-silicon/default.aspx